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An organization is monitoring a service level indicator based on the volume of traffic that their application is receiving. Why is it important to monitor this indicator?

  1. The volume of traffic always affects the user experience.

  2. High traffic levels are frequently tied to degrading performance.

  3. Historical trends in traffic can be used for capacity planning.

  4. Low traffic volumes always indicate configuration issues.

The correct answer is: Historical trends in traffic can be used for capacity planning.

Monitoring the volume of traffic that an application receives is crucial for several reasons, particularly regarding historical trends and capacity planning. By tracking the volume of traffic over time, organizations can identify patterns and fluctuations in user behavior, which allows them to forecast future demand. This information is vital for making informed decisions about resource allocation, scaling infrastructure, and ensuring that the application can handle peak loads without degrading performance. Monitoring traffic volume helps organizations proactively address potential issues before they impact the user experience. Planning based on historical traffic data can lead to optimized performance, reduced downtime, and an overall smoother operation of the application as it adapts to changing user needs. By anticipating traffic spikes or drops, organizations can allocate resources more effectively, ensuring that they meet user expectations and maintain service quality. In contrast, while high traffic levels can lead to performance degradation and low traffic levels may indicate configuration issues, these are not always the case and can be influenced by various external factors. Hence, the ability to analyze historical trends is a more strategic approach to managing application performance and reliability.